POSITION SUMMARY:

Reporting to the Community Manager, the Communications Director will be responsible for achieving effective communication between the Homeowners Association, the Developer, residents, and the broader community. This position is responsible for planning and implementing all means of communication for the community and strategic planning of the needs of multiple entities. This work primarily includes writing, editing, producing and managing the production of a full range of materials that effectively support the communications goals and facilitates communication between the Association and residents and public.

About the Community:

This upscale, master-planned community includes single-family dwellings, condominiums, townhomes, villas, and a luxury life-care retirement with an assisted living section. It features two distinctive, yet interconnected neighborhoods. One is made up of family-friendly neighborhoods with pocket parks, greenbelts, playground areas, and Ramada. The other consists of two guard- gated communities, which include six tennis courts and seven individual neighborhood swimming pools and spas for use by residents. Other amenities include miles of multi-use trails, two neighborhood parks, public and private schools, Boys and Girls Club campus, two 18-hole world-class championship golf courses, retail shopping and dining, commercial and office developments, and a medical campus which includes a hospital.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Newsletter and e-mail blast:

• Manage community newsletters–whether printed or electronic, including establishing an editorial calendar, researching and writing articles, arranging photography, editing/proofreading the publication, and ensuring that the publication is printed and/or distributed in a timely manner.
• Create and distribute e-mail blasts to homeowners. E-mail blasts may include information about news and events of interest to the community, safety and security updates, owner surveys, and/or other community announcements

Branding:

• Create and maintain the branding of the various entities within the community.
• Ensure the messages sent are clear and consistant.

Website:

• Administer and update community website on a daily basis, including but not limited to creating news articles, adding events and meeting announcements, updating group information and resident information in a timely manner and troubleshooting with website provider and homeowners as necessary.
• Coordinate training of staff and residents as needed for the community website.
• Provide reports to the board of directors for website.
• Assure website and community communications are mobile friendly/ compatible

General Communication and Social Media:

• Create communication plans for major initiatives, projects and programs that affect the community.
• Coordinate and update all information to be distributed to new homeowners in the welcome packets, and all information presented at the New Owner Social.
• Manage and expand use of social media as outreach to the community. Social media outlets include Facebook, YouTube, Twitter, Instagram, Pinterest and any future platforms the Board of Directors sees necessary.
• Work with committees and the Board of Directors to create, implement and analyze results for community surveys as requested.
• Work with community leadership on communication and publicizing community events.
• Work with the Board of Directors and managers to establish and implement a strategic plan for each entity.
• Complete special projects as assigned. These projects may include developing content for informational brochures or publications; creating quarterly billing statement inserts; developing PowerPoint presentations for informational homeowner meetings; organizing and compiling a Community Handbook of policies, design guidelines, forms, and documents; and writing speeches and articles for management and/or Board members.
• Perform other communications duties as requested by the Community Manger and the Board of Directors.
• Works with all departments on media and protocol training/advice.

KNOWLEDGE, SKILLS AND ABILITIES:

• Outstanding verbal and written communication skills.
• Ability to establish and maintain good working relationships with Board, staff, residents, volunteers, advertisers, and contractors.
• Strong conflict resolution skills. Excellent “people” skills. Good telephone manner.
• Strong computer skills in Windows environment including Microsoft Word, Excel, Publisher, and Adobe Photoshop. Ability to learn and use ACCESS and Jenark software products.
• Must be able to meet strict deadlines with a moderate to high sense of urgency and have the ability to work within a defined budget.
• Thrive in a fast-paced environment and be able to jump from task to task as needed.
• Be able to work closely with other staff members, departments of the Community Association and employees of CCMC.
• Must be a self-starter in need of minimal supervision, must be organized and detail-oriented and must portray a positive, customer-service oriented attitude.
• Innovative with new ideas as well as creative with designing materials.
• Other duties as assigned

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.
• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email talent@ccmcnet.com so we can review next steps together.

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify People Operations immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

MINIMUM QUALIFICATIONS:

• Completion of B.A. degree in communications, marketing, public relations, journalism or related field.
• Full-time experience with 4 + years Public Relations/Communications.
• Strong written and oral communication skills.
• Strong presentation and training skills.
• Superior project management and organization skills with a high level of attention to detail.
• Results and deadline oriented
• Customer, team, and relationship focused
• Flexible, adaptable, reliable and resourceful
• Strong multi-tasking skills
• Positive, can-do attitude
• Ability to create and maintain positive relationships internally and externally.
• Proficient in Microsoft Word, Excel, Power Point, Outlook.
• Experience with website management, social media tools and platforms.
• Valid Driver’s License and access to own vehicle.

PREFERRED QUALIFICATIONS:

• Experience working in the community association industry.
• Experience working in a small, fast-paced office environment.
• Website oversight and management.
• Desire to learn, grow, and take on additional responsibilities.
• Ability to maintain composure and productivity in fast-paced environment.

What we offer:

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid vacation, holiday, and volunteer time
• Company-paid Short-term Disability
• Optional Long-term Disability
• Employee assistance program
• Optional Pet Insurance
• Training and Educational Assistance
• Perhaps most importantly, a service-oriented team who is dedicated to your success!