The Administrative Assistant serves as the primary point of contact for homeowners, vendors, and visitors, providing exceptional customer service and administrative support. This role is responsible for managing front desk operations, handling reservation approvals, amenity access fobs, payments and documentation, coordinating communications, and supporting the Community Director and Assistant Community Manager and office staff. The Receptionist plays an important role in maintaining a professional, organized, and welcoming office environment while ensuring accurate records and adherence to established policies and procedures.

RESPONSIBILITIES

Front Desk & Customer Service

• Greet, welcome, and assist homeowners and visitors in a professional, courteous, and customer-focused manner.
• Respond to walk in inquiries, by providing general information or directing individuals to appropriate staff or departments.
• De-escalate tense or sensitive situations calmly and professionally while adhering to company policies and procedures.

Phone & Communication Management

• Answer and route all incoming phone calls promptly and accurately.
• Take clear, detailed messages and ensure timely follow-up with appropriate personnel.
• Serve as a primary contact for homeowner inquiries via phone, email, and in person interactions.
• Provide accurate information regarding community policies, assessments, amenities, and general HOA procedures.
• Address and resolve routine homeowner concerns, escalating complex or sensitive issues to Community Director as needed.

Payment Processing & Recordkeeping

• Accept payments from homeowners, including checks for assessments and other fees.
• Maintain accurate and timely records of payments received in accordance with established procedures.
• Ensure checks are properly scanned and filed.
• Assist with basic payment-related questions while maintaining confidentiality and accuracy.

Administrative & Office Support

• Open and close the office in accordance with established security and operational procedures.
• Maintain the cleanliness, organization, and professional appearance of the front desk and reception area.
• Accept, sign for, and log deliveries; notify appropriate staff of received packages or materials.
• Assist homeowners with completing forms and required paperwork, ensuring accuracy and completeness.

Amenity Access & Documentation

• Sell and distribute amenity access devices in accordance with company policies.
• Maintain accurate records related to amenity access device issuance and payments.

REQUIREMENTS

Required Experience and Education

• High school diploma or equivalent required.
• Minimum of one (2) year of experience in a receptionist, front desk, customer service, or administrative support role.
• Basic understanding of office procedures, recordkeeping, and customer service best practices.

Preferred Experience and Education

• Prior experience in property management, HOA, or community management environments.

The Administrative Assistant provides essential support to the Community Director and team by handling day-to-day office operations. Responsibilities include answering phones and emails, assisting residents with inquiries, processing forms and payments, maintaining records and databases, scheduling appointments, preparing correspondence and reports, and supporting community events or meetings as needed. This role ensures smooth communication and efficient administrative flow within the management office.

• Experience handling cash, checks, or payment processing.
• Familiarity with appointment scheduling systems, databases, or property management software.

Skills & Competencies

• Strong customer service orientation with the ability to interact professionally with diverse individuals.
• Demonstrated de-escalation and conflict management skills.
• Excellent verbal and written communication skills.
• Strong organizational and recordkeeping abilities with attention to detail.
• Intermediate computer skills, including proficiency with email, data entry, and office management systems.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced office environment.
• Ability to maintain confidentiality and handle sensitive information appropriately.

PHYSICAL REQUIREMENTS

The physical requirements can vary, but generally, they may include:

• Lifting: Ability to lift, carry, and move items weighing up to approximately 15 pounds, such as packages, office supplies, or files.
• Mobility: Ability to move throughout the office to greet visitors, receive deliveries, and assist staff as needed. Occasional walking, bending, reaching, and light physical movement throughout the workday.
• Working Conditions: Primarily performed in a professional office environment. Regular interaction with homeowners, staff, and vendors at the front desk and via phone. Minimal exposure to noise, with occasional periods of increased activity during peak hours.
• Extended Sitting or Standing: Ability to sit or stand for extended periods while performing desk and computer-based tasks. Ability to stand for extended periods while assisting walk-in homeowners and managing front desk operations.
• Manual Dexterity: Frequent use of hands and fingers for typing, writing, filing, handling paperwork, operating office equipment, and processing payments. Ability to operate standard office equipment such as computers, phones, printers, and scanners.
• Driving: Driving is not a regular requirement of this position.

We are committed to creating an inclusive and accessible work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Employees are encouraged to discuss accommodation needs with their manager or Human Resources.

WHAT WE OFFER:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!